Refund policy

FRM Online Endeavors LLC DBA BoxUnboxed — Refund & Return Policy

Standard Returns

We offer a 14-day return window from the date of delivery for qualifying, unused, unaltered, and standard stock items across all our subdomains (including getboxunboxed.com, shopboxunboxed.com, boxunboxed.design, and boxunboxed.store). Items must be returned in their original packaging, including all security tags, luxury boxes, and grading certificates (where applicable). For retail consumer goods and pet toys, items must be brand new, unwashed, unsoiled, and entirely free of any signs of animal use for health and hygiene reasons. The buyer is responsible for return insured shipping fees.

Pre-Order Items

Some items on BoxUnboxed are listed as pre-order, meaning they are available for purchase but require sourcing or transit time before shipment. Pre-order items ship within 5–7 business days of availability confirmation. You will be notified via email with tracking information once your order ships.

Pre-order purchases may be cancelled for a full refund at any time before the item has shipped. Once the item has shipped, our standard 14-day return policy applies, provided the item qualifies under the Standard Returns conditions above. Pre-order items that fall under the Custom Orders or Final Sale categories remain strictly non-refundable once production or sourcing has commenced, regardless of pre-order status.

Exclusions & Custom Orders (Strict Policy)

Because our collections feature highly personalized, high-value fabrications and specialized international transit, the following items are strictly Final Sale and are not eligible for returns, exchanges, modifications, or cancellations once production, sourcing, or international transit begins:

  • Custom Fine Jewelry, Bespoke Commissions & Vault Procurement: Any jewelry item utilizing custom sizing, bespoke metal selections (including 925 sterling silver, 9k, 10k, 14k, or 18k gold configurations), designated center-stone options, or certified loose diamonds and precious gemstones sourced explicitly for your order — including but not limited to moissanite, moonstone, lapis lazuli, freshwater pearls, seawater pearls, or any other natural, precious, or semi-precious gemstones — is strictly Final Sale.

    • Production Trigger: Production commences only after the digital CAD blueprint has been formally approved by the client and the final structural invoice balance is paid in full. Once fabrication begins or air freight logistics are initiated, the order cannot be canceled, modified, or refunded under any circumstances.
    •  No Modifications After Casting: Once the balance is paid and casting begins, no structural modifications, size changes, or material substitutions can be made to the piece.
    • Design Deposit: The $150 consultation and CAD rendering deposit is non-refundable once design work begins. The sole exception is if our master-goldsmiths determine the requested design is structurally impossible or unsafe to produce — in which case a full 100% refund of the deposit will be issued.

  • Custom-Crafted Architectural Layouts (Pergolas & Acoustic Wall Panels: Any pre-fabricated, modular DIY architectural component — including custom-dimensioned outdoor pergola systems, bespoke acoustic slat wood panel configurations, and custom-cut cabinetry or modular wall block layouts — engineered to your specific spatial or design specifications is strictly Final Sale.

    • Production Trigger: Manufacturing commences only after your layout specifications, dimensions, and color/finish selections have been formally confirmed and your deposit or full balance has been received. Once production begins at our overseas fabrication partners, the order cannot be canceled, modified, or refunded.
    • Ocean Freight Lock-In: Once your order has been loaded at the outbound port facility and is in transit via ocean cargo freight, it cannot be pulled, rerouted, or refunded under any circumstances. You acknowledge that ocean freight transit, US port arrival, and federal customs clearance takes approximately 30–45 days and is subject to delays outside our control.
    • Custom Dimensions Disclaimer: Because all architectural kits are pre-fabricated to your provided measurements, BoxUnboxed is not liable for installation failures, site-readiness issues, or dimensional inaccuracies resulting from customer-provided specifications. You are solely responsible for verifying all measurements before order confirmation.
    • Standard (Non-Custom) Stock Sizes: Pre-configured, standard-size architectural items that have not been custom-engineered to your specifications follow the standard 14-day return policy outlined above, provided they are unused, uninstalled, and in original packagin

  • Custom Cabinetry & Closet Systems: Any modular cabinetry, custom closet layout, or built-in storage system designed and fabricated to your specific room dimensions, finish selections, hardware configurations, or spatial layout is strictly Final Sale.

    • Production Trigger: Manufacturing commences only after your cabinet layout, dimensions, finish, and hardware selections have been formally confirmed and your deposit or full balance has been received. Once production begins at our fabrication partners, the order cannot be canceled, modified, or refunded.
    • Ocean Freight Lock-In: Like all large-scale architectural components, custom cabinetry ships via international ocean freight. Once loaded at the outbound port, the order cannot be pulled, rerouted, or refunded under any circumstances.
    • Customer Measurement Responsibility: All cabinetry is pre-fabricated strictly to your provided room measurements and spatial specifications. BoxUnboxed is not liable for fit failures, clearance issues, or installation incompatibilities resulting from inaccurate customer-provided dimensions. You are solely responsible for verifying all measurements, ceiling heights, wall depths, and utility clearances before order confirmation.
    • Standard (Non-Custom) Stock Configurations:Pre-configured, standard-size cabinetry modules that have not been custom-engineered to your specifications follow the standard 14-day return policy outlined above, provided they are unused, uninstalled, and in original packaging.

  • Custom & Made-to-Order Furniture: Any furniture piece made to order, custom-sized, custom-finished, or upholstered to your specifications — including but not limited to sofas, sectionals, dining tables, bed frames, shelving units, and accent pieces — is strictly Final Sale.

    • Production Trigger: Manufacturing commences only after your dimensions, finish, fabric, and configuration selections have been formally confirmed and your deposit or full balance has been received. Once production begins, the order cannot be canceled, modified, or refunded.
    • Ocean Freight Lock-In: Custom furniture ships via international ocean freight. Once loaded at the outbound port, the order cannot be pulled, rerouted, or refunded under any circumstances.
    • Customer Measurement Responsibility:BoxUnboxed is not liable for fit failures, clearance issues, or installation incompatibilities resulting from inaccurate customer-provided dimensions or room specifications. You are solely responsible for verifying all measurements, doorway clearances, and spatial constraints before order confirmation.
    • Standard (Non-Custom) In-Stock Furniture:Ready-to-ship, non-customized furniture items follow the standard 14-day return policy outlined above, provided they are unused, unassembled, and in original packaging. Due to the size and weight of furniture, the buyer is responsible for all return freight shipping costs.

  • Retail Consumer Goods (BoxUnboxed Store) This applies to items such as interactive crinkle dog toys, children's toys, and standard consumer stock items purchased via boxunboxed.store. Returns must be initiated within 14 days of delivery. Toys and retail items must be brand new, unwashed, and in their original  packaging with tags attached. For health and hygiene reasons, we cannot accept returns on pet toys or children's items that have been chewed, soiled, or show any signs of use.

Where to Ship Returns

For standard, non-custom stock items qualifying for an authorized return, items must be securely shipped, fully insured, directly to our domestic corporate management coordinates in Las Vegas, Nevada. DO NOT ship items back to an overseas manufacturing facility. Returns sent to international sorting facilities without an official domestic RMA number will be automatically rejected and ineligible for a refund. Contact hello@getboxunboxed.com to initiate an authorized return.

Damaged or Incorrect Items

Please inspect your order immediately upon receipt. For standard deliveries and jewelry parcel shipments (which undergo strict white-glove inspection at our Las Vegas headquarters before final dispatch), contact us within 48 hours of delivery at hello@getboxunboxed.com with photo documentation if an item is defective or incorrect so we can evaluate the issue and make it right. For heavy freight items, all damage must be explicitly noted on the driver's bill of lading form at the time of delivery as outlined under our Shipping Policy.

Refund Processing

Once your return is received and inspected by our gemological or domestic management team in Nevada, we will notify you of the approval or rejection of your refund. Approved refunds will be processed directly to your original payment method within 7–10 business days.